Welcome to our online store!


Phone Number: 1300 859 808
Richmond Store: 504 Bridge Road, Richmond ,Vic 3121

Ringwood Store:160 Maroondah Hwy, Ringwood, Vic 3134

Return and Refund Policy

If you are not entirely happy with your purchase from baby-direct.com.au, we are more than happy to offer an exchange, credit note or refund on the following terms:

  • Goods must be presented within 7 days of purchase with a baby-direct.com.au register receipt as proof of purchase
  • Goods must be unused and in the original packaging and condition in which they were purchased
Change of Mind Returns: 

Please order carefully as we do not refund or exchange simply because you changed your mind or you have made an error in finalising your order (such as choosing an incorrect size or colour). We may allow a refund or exchange (at our election) on a case-by-case basis for such returns, provided that the item in question is:

(a) returned within 28 days of order;
(b) not used(and contains original tags and/or packaging); and
(c) not damaged in any way.
(d) the item is in a condition we can resell the product
(e) all packaging must be in tact

Return must be agreed by both parties prior to the actual return.

Buyers must strictly follow our return procedure when returning a faulty item.

Baby-direct.com.au reserve the rights to provide buyers a replacement, parts or a full or partial refund.

Chargers may apply if the product is damaged by buyer when the returned item is received, there will be no refund if such cases occur.
Postage and Handling may not be refundable if full refund is required.

Refund will only be processed via Bank deposit or credit card depending on the payment method being used previously.

Please contact us if you have any questions regarding our Return Policy on 03 9429 2141 or email us at sales@baby-direct.com.au